Home > Terms and Conditions

car image

Terms and Conditions

Pre-booking your car hire ensures that the vehicle you want will be available, preventing the need for costly upgrades just because the car you want is sold out. Pre-booking your car hire also means that you can check exactly what costs are included before you pick-up your rental car.

To get a quick quote online or to make a booking, click on the button below. You can also email or call us on 0800 161 3390 with your details including dates, times and pick up point.

quote button

Collection and delivery
Airport collection is usually from the appropriate fleet operator's facility. Otherwise the driver will be met at the airport with the vehicle, or courtesy transport will be provided.
Local Charges and Deposits
A credit card authorisation is required at the commencement of the rental period as a refundable deposit and to cover extra items.
The Rental Agreement
All drivers will be recorded on the rental agreement, which will be completed at the rental pick up location.
Special Requests
Extras such as child seats, roof racks and snow chains are available at certain locations, and are charged locally.
Airport Fees
These are generally included in the prepayment, however in certain circumstances this must be paid locally.
Can I have my refund in cash or cheque?
Sorry! It is only possible to refund money back onto the original card that payment was received from. It is not possible to refund monies to another card, nor issue a cheque.
Local Taxes
Local taxes such as VAT are included in the prepayment unless stated otherwise.
Collision Damage Waiver (CDW)
Protects the driver from any financial loss as a result of damage caused to the vehicle except for the deductible amount.
Third Party Liability (TP)
Protects the driver against claims by a third party for injury or damage.
Extended Liability Protection (SLI/ELI - USA and Canada)
Increases third party liability cover from the local statutory minimum to a maximum of $1,000,000.
Theft Waiver (TW)
Insurance against auto theft is included in the prepayment unless specified otherwise.
Personal Accident Insurance (PAI)
Available from the fleet operator and is not generally included.
Excess
Unless specified otherwise the client will be responsible for the insurance excess in the case of damage to and or loss of the vehicle.
Holiday Autos and Transhire rates
Unless stated otherwise, rental rates include unlimited mileage, TP insurance, CDW insurance, Theft Waiver and local taxes.
Cancellation or Amendments
There is a charge for amendments or cancellations prior to the collection date, unless cancellation protection has been purchased. Please contact us for further details - See Below
Mechanical Failure or Accidents
In the event of a mechanical failure or an accident, the rental location listed on the voucher should be contacted immediately for a replacement vehicle or authorisation for repairs.
Driving Areas
In certain locations it is not possible to take the vehicle out of the country. Authorisation to cross international borders must be obtained at the time of hire.
Customer Service
If the vehicle supplied is unsatisfactory, the holiday autos and travel extras representative or the fleet operator should be contacted immediately for a replacement at the time of collection
Please do not hesitate to contact us with any queries regarding vehicle rental. and for your reference why not print this page